Refund policy

Returns & Exchanges

We make our products in small batches to order, which helps ensure freshness and reduce waste. Because of this, we do not accept returns or exchanges for change of mind.

If your item arrives damaged, defective, or incorrect, please contact us at [Insert Email] within 3 days of receiving your order. Our team will review the issue and arrange a replacement or refund as appropriate. We will cover return shipping costs in cases of confirmed error or damage.

To help us resolve the issue quickly, please include your order number and clear photos of the product and packaging.

Order Cancellations

Orders can only be cancelled within 12 hours of placement. After this time, your order may have entered production and may not be cancelled or changed.

Shipping

We currently deliver within New Zealand.

• Free shipping is available for orders over NZD $99.99.

• For orders under this amount, shipping is calculated based on weight and delivery location.
  

Use of Our Website

By using this website, you agree to abide by our Terms of Service and Privacy Policy. You must not use our site for any unlawful purpose or violate any applicable local, national, or international laws.

We reserve the right to refuse service to anyone for any reason at any time.

Contact Us

If you have any questions about these terms, returns, or your order, please email us at:

info@feedpetpure.co.nz